Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

For complete e-bikes, there is no MOQ if you choose our standard configuration. If customization is required, the MOQ is 50 units per model. For conversion kits, there is also no MOQ for our standard configuration. If customization is required, the MOQ is 20 sets per model. Spare parts orders are flexible. Contact us with your list. Trial/mixed orders are welcome so you can test the market first.

Question 2

Do you offer OEM and ODM services?

Accepted Answer

Yes. We provide full OEM/ODM services: custom frame geometry, colors, logos, packaging, and full system configuration (motor, battery, controller, display). With in-house frame, painting, and assembly workshops, we control the whole process. NDA agreements are available on request.

Question 3

What certifications do your products carry?

Accepted Answer

Our e-bikes and kits are certified with CE, UL 2849 / UL 2271 (batteries), IEC 62133, and our factory holds ISO 9001 and BSCI. Test reports and certificates can be provided with your quotation for customs clearance and market entry.

Question 4

What is your lead time?

Accepted Answer

Samples: 7-15 days. Mass production: 30-45 days after deposit payment and artwork/spec confirmation. During peak season (Q1-Q2) lead times may extend by 1-2 weeks. We recommend placing orders early.

Question 5

Can I order samples before committing to a bulk order?

Accepted Answer

Yes, we strongly recommend it. Sample cost plus freight is charged upfront, and the sample fee can be deducted from your first mass order.

Question 6

What payment terms do you accept?

Accepted Answer

T/T: 30% deposit with order, 70% balance before shipment. L/C at sight is accepted for large orders. OEM trial orders can be discussed case by case.

Question 7

What warranty do you provide?

Accepted Answer

Frames: 3 years; motors: 2 years; batteries: 2 years; other electrical components (controller, display, throttle, etc.): 1 year. Warranty covers manufacturing defects. We provide video guidance and replacement parts for after-sales issues.

Question 8

How do US tariffs affect e-bike imports from China?

Accepted Answer

Complete e-bikes from China currently face high total US duties (Section 301 + Section 232 + IEEPA-related tariffs combined, roughly 48-50% as of 2026). Conversion kits and spare parts generally face lower rates. We provide correct HS codes and commercial documentation, and we work with your freight forwarder or customs broker. Please confirm the final duty rate with your broker, as tariffs change frequently.

Question 9

What about EU anti-dumping duties on Chinese e-bikes?

Accepted Answer

The EU's anti-dumping duties on complete e-bikes from China have been extended to 2030, which makes whole-bike exports to the EU difficult. Many of our EU clients instead import conversion kits and parts for local assembly. But we can export through a cooperating company listed in Annex I of the EU anti-dumping measures under TARIC. The applicable anti-dumping duty is 24.2%, plus a 9.2% countervailing duty. We can advise on the most cost-effective supply structure for your market.

Question 10

What shipping terms and methods do you offer?

Accepted Answer

Default terms are FOB Shanghai/Ningbo; EXW, CIF, and DDP are available on request. We work with reliable forwarders, or you can nominate your own.

Question 11

What battery options are available?

Accepted Answer

We build batteries with 18650 or 21700 cells from LG, Samsung, Panasonic, or top-tier Chinese manufacturers. Select models are UL 2271 and EN 50604 certified, with smart BMS protection, and some offer 5V USB mobile-charging output. Capacity and mounting (downtube/rear rack/in-frame) are customizable.

Question 12

Do you supply spare parts after the sale?

Accepted Answer

Yes. We stock spare parts (motors, controllers, displays, batteries, brake components) for long-term after-sales support (free replacement within the warranty period; after the warranty period, replacement parts will be supplied at cost). Remote technical support via video call and email is included with every order.

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