FAQ

Yes. We stock spare parts (motors, controllers, displays, batteries, brake components) for long-term after-sales support (Free replacement within the warranty period; after the warranty period, replacement parts will be supplied at cost.) . Remote technical support via video call and email is included with every order.

We build batteries with 18650 or 21700 cells from LG, Samsung, Panasonic, or top-tier Chinese manufacturers. Select models are UL 2271 and EN 50604 certified, with smart BMS protection, and some offer 5V USB mobile-charging output. Capacity and mounting (downtube/rear rack/in-frame) are customizable.

Default terms are FOB Shanghai/Ningbo; EXW, CIF, and DDP are available on request. We work with reliable forwarders, or you can nominate your own.

The EU's anti-dumping duties on complete e-bikes from China have been extended to 2030, which makes whole-bike exports to the EU difficult. Many of our EU clients instead import conversion kits and parts for local assembly. but we can export through a cooperating company listed in Annex I of the EU anti-dumping measures under TARIC. The applicable anti-dumping duty is 24.2%, plus a 9.2% countervailing duty.— we can advise on the most cost-effective supply structure for your market.

Complete e-bikes from China currently face high total US duties (Section 301 + Section 232 + IEEPA-related tariffs combined — roughly 48–50% as of 2026). Conversion kits and spare parts generally face lower rates. We provide correct HS codes and commercial documentation, and we work with your freight forwarder or customs broker. Please confirm the final duty rate with your broker, as tariffs change frequently.

Frames: 3 years;motors: 2 years; batteries: 2 years; other electrical components (controller, display,throttle, etc.): 1 year. Warranty covers manufacturing defects. We provide video guidance and replacement parts for after-sales issues.

T/T: 30% deposit with order, 70% balance before shipment. L/C at sight is accepted for large orders. OEM trial orders can be discussed case by case.

Yes, we strongly recommend it. Sample cost plus freight is charged upfront, and the sample fee can be deducted from your first mass order

Samples: 7–15 days. Mass production: 30–45 days after deposit payment and artwork/spec confirmation. During peak season (Q1–Q2) lead times may extend by 1–2 weeks — we recommend placing orders early.

Our e-bikes and kits are certified with CE, UL 2849 / UL 2271 (batteries), IEC 62133, and our factory holds ISO 9001 and BSCI. Test reports and certificates can be provided with your quotation for customs clearance and market entry.

Yes. We provide full OEM/ODM services: custom frame geometry, colors, logos, packaging, and full system configuration (motor, battery, controller, display). With in-house frame, painting, and assembly workshops, we control the whole process. NDA agreements are available on request.

For complete e-bikes, there is no MOQ if you choose our standard configuration. If customization is required, the MOQ is 50 units per model.For conversion kits, there is also no MOQ for our standard configuration. If customization is required, the MOQ is 20 sets per model.Spare parts orders are flexible.contact us with your list. Trial/mixed orders are welcome so you can test the market first.